Peace of mind while booking your holiday!

The current situation regarding Covid-19 is fast evolving. We recognize that with the WHO declaring this disease as a global pandemic, many of you will be reconsidering your travel plans at a suitable time.

To give you peace of mind while booking your holiday with us, VAC Travel is increasing the flexibility of payments and cancellations of the tours booking from March 2020 un till we have a different notice.

I. Payment Options:

  1. Deposit.Deposit of US$200 per person or 20% of the total amount of the booking if the booking is more than US$1000 per person is required upon booking.
  2. Full Payment - Full payment shall be received no later than 60 days (2 months) prior to the Customer’s arrival, or if the booking is made within 60 days (2 months) prior to the Customer’s arrival, full payment must be made upon signing the Reservation Form. All payments shall be made either by major credit card or by telegraphic transfer to the appropriate account Please click this link for the payment detail https://vactravel.com/about/payment-method.html:

II. Cancellation Options

For all bookings made anywhere in the world made between March 2020 up to 31st December 2020 for travel within 2020 and the beginning of the year 2021 ( this time may change according to the COVID -19 condition).

01. You could Postpone the trip - There is No fee applicable and move to the different traveling dates as you wish.

02. You could cancel the booking with at least 72 hours’ notice. There is No fee applicable, The Deposit and Full payment will remain to the upcoming Holiday trip in the future

03. You could cancel the trip and get a full refund - This refund would be made to the mode of payment used to make the booking.

The following policies will apply: You will receive a full refund of the tour fees paid less any actual out of pocket expenses that the service provider may have incurred which he cannot recover or cancel (for instance non-cancellable tickets booked such as domestic air tickets, cruises, train, visa..., we will give you the Nonrefundable services via the email ).

Any refund, over and above what you would normally be eligible for, will be in the form of travel credits to you, which can be used to purchase future travel on VAC Travel.

These credits will not expire. This revised policy will be in place till the end of December 2020 and the beginning of the year 2021 at which time we will reassess the same based on the current situation.

If you have any questions about this new policy, or about booking tours, please don’t hesitate to get in touch with us via chat, email, or phone. Our support team is available to assist you 24/7.

Company Name

VIETNAM ACCESSION CULTURE TRAVEL COMPANY LIMITED