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Peace of mind while booking your holiday!
The current situation regarding Covid-19 is fast evolving. We recognize that with the WHO declaring this disease as a global pandemic, many of you will be reconsidering your travel plans at a suitable time.
To give you peace of mind while booking your holiday with us, VAC Travel is increasing the flexibility of payments and cancellations of the tours booking from March 2020 un till we have a different notice.
I. Payment Options:
II. Cancellation Options
For all bookings made anywhere in the world made between March 2020 up to 31st December 2020 for travel within 2020 and the beginning of the year 2021 ( this time may change according to the COVID -19 condition).
01. You could Postpone the trip - There is No fee applicable and move to the different traveling dates as you wish.
02. You could cancel the booking with at least 72 hours’ notice. There is No fee applicable, The Deposit and Full payment will remain to the upcoming Holiday trip in the future
03. You could cancel the trip and get a full refund - This refund would be made to the mode of payment used to make the booking.
The following policies will apply: You will receive a full refund of the tour fees paid less any actual out of pocket expenses that the service provider may have incurred which he cannot recover or cancel (for instance non-cancellable tickets booked such as domestic air tickets, cruises, train, visa..., we will give you the Nonrefundable services via the email ).
Any refund, over and above what you would normally be eligible for, will be in the form of travel credits to you, which can be used to purchase future travel on VAC Travel.
These credits will not expire. This revised policy will be in place till the end of December 2020 and the beginning of the year 2021 at which time we will reassess the same based on the current situation.
If you have any questions about this new policy, or about booking tours, please don’t hesitate to get in touch with us via chat, email, or phone. Our support team is available to assist you 24/7.