Here are the frequent questions we received from travelers, please find your answer below.
HOW CAN I BOOK YOUR TOURS?
Please read our Booking Terms and Conditions
HOW CAN I TRUST THE QUALITY OF TOURS THAT I BUY FROM YOU?
VAC Travel has been providing all the services for each holiday, by hand picking the best guides, hotels, vehicles available. Our sales staff is there to ensure that you book the right holiday according to your needs. All our guides are well-trained and outstanding. They are passionate about their job and that’s why 98% of our clients are highly satisfied with their holiday and keep coming back for more!
You could see our legal business certificate at ABOUT US
WHAT IF I HAVE SPECIAL NEEDS FOR THE TOURS?
If you have special requirement such as dietary, young children, handicapped or physical limitations.
Please let us know and we can work with both you to ensure that we can meet your needs.
WHAT IF I HAVE DISABLE PERSON TRAVEL WITH?
please let us know the specific condition of the disable person in advance, then we will work with you for the best solution.
HOW SOON WILL I RECEIVE MY TRAVEL DOCUMENTS?
As soon as your booking is confirmed, deposited and full payment has been made we will email you a service voucher and Travel guide. You just need to print out and relax until departure date.
WHAT HAPPENS IF MY FLIGHT IS CANCELLED?
If you book an air service from us, our 24-hour emergency assistance service can make all the arrangements. You will be charged for the additional transportation expenses to join your trip, less any refunds paid or payable for their original voucher. Plus, you will not get any refunds of all unused land or water travel arrangements.
VAC Travel recommends you purchase the travel insurance to recover any unexpected cases.
DO YOU OFFER ANY PACKAGE TOUR? HOW MUCH IS IT?
Yes, our selection of package tours offers on the website with price label on, the tour price is very affordable, according Peak season and Low season and the time of booking. Our group size is from 8pax to 16pax/group.
Generally, we customize every tour according to your interest. The tour prices vary depending on the chosen activities and time of booking. We are happy to send you an individual tour offer – just give us a call, send us an e-mail or use the contact form on the website
HOW TO CHANGE OR CANCEL THE BOOKING I HAVE MADE?
If you wish to change or cancel the booking after full payment has been made. We will try our best to accommodate any changes or cancellation fees according each individual supplier policy. Our take is case by case.
Please contact us or your travel agent.
HOW CAN WE TRANSFER PAYMENTS TO YOU? DO YOU REQUIRE A DEPOSIT FOR BOOKINGS?
We require an upfront 20% deposit or US $ 200 per person for your reservation. You can pay either by bank transfer or by credit card. Please read our Booking & Payment Guide for details.
DO YOU ACCEPT CASH PAYMENTS?
Cash payments could be made upon arrival for the final BALANCE directly to the VAC Travel via our company, tour guide or accounts staff. Cash payment is only accepted in writing and issued by the VAC Travel company. Please contact us at [email protected] for details until the final payments in CASH are accepted.
WILL YOU EVER ASK FOR MORE MONEY THAN ORIGINALLY QUOTED?
For tours, once the services have been confirmed we will not ask for any more money unless there is an increase beyond our control.
For flights, we will inform you of the fare at the time that you inquire about the booking, but the fare is not guaranteed until the time that you issue the ticket. We therefore suggest that you pay in advance so that we can issue the ticket and guarantee the cost of the flight.
CAN I BOOK A DAY TRIP AND SHORT EXCURSIONS WHEN IN COUNTRY?
Yes, our sales staff is always with you to make sure you meet your needs. As soon as we receive your requests on the phone or enquiry form, we will book the tour for you. Once it’s confirmed we will email you back and ask for full payment.
WHAT SHOULD I EXPECT IF I HAVE BOOKED AN AIRPORT TRANSFER?
After collecting your luggage and completing the immigration and customs procedures, you will walk through the exit gate. Take your time to look for a welcome sign with the VAC Travel logo and your name being held by one of our drivers or tour guides. Please take your time to look around and attempt to locate the VAC Travel representative.
WHAT HAPPENS IF I HAVE BOOKED A TRANSFER BUT CANNOT FIND IT ON ARRIVAL AT THE AIRPORT?
Please call us with the emergency number of the local operations offices listed on your itinerary or service voucher. If you don’t have a mobile or cell phone, please ask the airport staff to show you to the nearest phone booth. Our driver or tour guide always is at the airport 15 mins before your arrival.
IN CASE OF EMERGENCY ON TOUR, WHO WILL I CONTACT?
In case of emergency on tour, your local guide is the first point of contact. VAC Travel has operations offices across the region and our emergency assistance is available 24 /7. Please see the office contact details listed on your itinerary or service voucher.
WHAT GENERAL FOOD AND WATER PRECAUTIONS SHOULD BE FOLLOWED IN VIETNAM AND SOUTHEAST ASIA COUNTRIES?
The rule eats: well-Cooked food.
Generally, try to avoid fresh salads or raw vegetables as they may be washed with contaminated water
Drink. Drink bottled water, and make sure the seal is not broken.
COULD WE ORDER SPECIAL DISHES? WE HAVE A SPECIAL DIET?
For vegetarians/vegans, you will have no problem. Most allergies are easy to accommodate. For specific requirements, please contact us in advance.
IS FOOD SPICY IN VIETNAM AND SOUTHEAST ASIA?
Food in Vietnam and Southeast Asia can be very spicy. However, guests in restaurants are able to order the food according to their desired level of spiciness or not spicy at all.
DO MOST MAJOR HOTELS HAVE A NON-SMOKING ROOM TYPE?
The non-smoking definition in most countries does not necessarily mean it is smoke-free. While most reputable five-star hotels have non-smoking rooms, some lower grade hotels consider non-smoking as simply removing the ashtray.
WHAT MEDICAL PRECAUTIONS DO I NEED TO TAKE BEFORE THE TRIP?
It is important to visit your travel medical doctor or specialist travel clinic several months before you travel to allow time for the accurate recommended courses of vaccinations (if necessary). This is particularly important if you suffer from any medical condition and/or are traveling with young children.
WILL I GET DIARRHEA/DENGUE FEVER/MALARIA WHILE TRAVELING?
Diarrhea is the most common medical problem that travelers face. Most cases can be attributed to a change in diet which exposes you to different strains of bacteria. Other causes are food poisoning such as typhoid – a form of salmonella – amoebiasis, giardiasis, or simply too much chilli. For mild diarrhea, make sure you keep drinking plenty of fluids, such as re-hydration salts available at all chemists, or diluted soft drinks. Condier medication such as Lomotil or Imodium only if you need to travel, as they are not cures. For severe diarrhea with fever, seek medical attention if symptoms persist for more than 48 hours. Prevention is the best cure, so be careful of what you eat and drink, and also wash your hands before eating It is very uncommon for tourists to experience any issues with Malaria or Dengue fever while visiting Southeast Asia. Both diseases are carried by mosquitoes and are present here, but both are rare and not prevalent in the main areas where tourists tend to visit. However, if your visit will take you deep into the jungle or trekking for several days, you may consider consulting your travel doctor about anti-malarial medication.
ARE THERE GOOD HOSPITALS/HEALTHCARE IN VIETNAM AND SOUTHEAST ASIA?
Vietnam: Yes, there are international standard healthcare facilities in Ho Chi Minh City, Hanoi, Danang & Hue. Cambodia: Yes, there are international standard healthcare facilities in Phnom Penh & Siem Reap.
Thailand: Yes, there are international standard healthcare facilities in many cities. Thailand, along with Singapore, offers the best standard of healthcare in Southeast Asia.
Laos: No, there are no international standard healthcare facilities in Laos. Although there are good standard local hospitals in Luang Prabang & Vientiane.
Myanmar: No, there are no international standard healthcare facilities in Myanmar. Although there are good standard local hospitals in Yangon & Mandalay.
HOW MANY DAYS IN ADVANCE SHOULD I APPLY TRAVEL INSURANCE FOR MY TRIP?
you would be suggested to proceed with the insurance as soon as your itinerary is confirmed.
WHY SHOULD I CONSIDER TRAVEL INSURANCE?
Illness, an accident, or a death in the family is often a source of great contention between travelers and their travel agents for cancellation, refunds and compensation on their travel packages. While we can’t eliminate travel risks, travel insurance can minimize and protect you against such financial loss. Travel insurance is not compulsory, although it is highly recommended to take out a travel insurance policy before your departure. This will be really helpful in case of medical emergency evacuation. The travel insurance will cover against hospital and medical expenses as a consequence of an accident occurring to the bearer during the period of insurance and/or unforeseen illnesses which arise during that period as well.
IN CASE OF LOSS, DAMAGE OR INJURY, WHAT SHOULD I DO IN ORDER TO MAKE A CLAIM?
Please contact your insurance company’s claims department immediately. You need to fill in a claim form and submit the following documentary evidence to support your claim: Invoices and/or estimates for property damage, loss or theft; full medical evidence and receipts for medical claims; birth and death certificates for personal accident/life insurance policies.
Again, please make sure you check the policy before purchasing travel insurance.
SHOULD I USE CREDIT CARDS, DEBIT CARDS AND/OR TRAVELER’S CHEQUES?
In Vietnam, Cambodia and Thailand credit cards are widely accepted at most hotels and western restaurants and shops. In Laos and Myanmar, credit cards are accepted in major hotels in main cities like Vientiane, Luang Prabang and Yangon (only). Bear in mind that a surcharge usually applies for credit card purchases at 3% (Visa& Master card) or 4% (American Express). Traveler’s Cheques are not accepted widely in Vietnam and South East Asia ( not recommended)
SHOULD I USE USD, EURO OR THE LOCAL CURRENCY?
Vietnam, Thailand & Indonesia you have to change your currency into local currency because of local laws.
In Cambodia, Laos & Myanmar, you can use USD, EURO and you will need some local currency for day-to-day small purchases like local restaurants, a bottle of water, souvenirs, etc.
HOW DO I BARGAIN WHEN BUYING THINGS IN VIETNAM AND SOUTHEAST ASIA?
Bargaining is acceptable and common in small local shops and vendors in the market since they do not have fixed prices. You can start by discounting 50% of the offered price and slowly bargain upwards.
WHAT IS THE BEST WAY TO SHIP ITEMS HOME?
If you choose to ship items home, we highly recommend that you buy, shipping insurance and check the policy, details including import tax in your country as shops will not be held responsible for damages or taxes incurred en route. It is better to be safe than sorry.
WHAT IS A REASONABLE AMOUNT TO TIP A TOUR GUIDE OR DRIVER IF I AM HAPPY WITH THEIR SERVICE?
we recommend around US$7 -10/day/traveler for guides and US$3-5/day/traveler for drivers if less than 4 people in a group, around US$5-7/day/traveler for guides and US$2-4/day/traveler for drivers if there are 5 people or more.
Hotels and restaurant staff A tipping of 5-10% of the total bill in restaurants is appreciated.
If you stay a couple of days in the same hotel, a tip to the maid service of $1-2/day is appreciated. For porters, US$1-2/time/room is acceptable.
Boat Cruise If you travel on a local basic boat such as in the Mekong Delta, Nha Trang, Hue, Hoi An etc., a suggested tip from US$5-10 per boat is appreciated – more or less depending on the group size and the trip’s duration.
For an overnight boat trip such as in Halong Bay or river cruises, the suggestion is $10 – $15 per person per night to cover all the boat crew.
HOW CAN I USE A LOCAL MOBILE PHONE SERVICE?
Mobile phone service is available across in South East Asia, except Myanmar where the GSM network does not support the global network. Ask your guide to bring you to a local phone shop to purchase a SIM card to obtain a local number and prepaid credit. Please make sure your phone set is compatible with the local network. Coverage in rural areas.
HOW CAN I GET IN TOUCH WITH MY FAMILY, WORKPLACE AND FRIENDS?
Most hotels now have IDD phones in rooms. If you have worldwide coverage, you can bring your own mobile phone and use it to make domestic or international calls. Check with your mobile phone provider for the costs before using it abroad as it may be expensive.
Major hotels these days have wireless broadband access in rooms or public areas. Cyber cafes are popular and are easily found in major towns and cities. In many Internet cafes, you can buy pre-paid international phone cards to dial from a computer to a landline or mobile phone worldwide. Most Internet cafes are equipped with webcams, headsets and microphones suitable for Skype conversations.
WHAT IS THE VEHICLE STANDARD I CAN EXPECT?
The standard of vehicles across Vietnam and South East Asia varies between countries.
In Thailand and Vietnam, the quality of vehicles is more modern. They offer new models equipped with air conditioning, seat belts and comfortable seating. Luxury cars such as Mercedes, BMW or limousines are available for hire, but incur an extra charge.
In Myanmar, Cambodia and Laos, the level of development and tourism is lower than elsewhere in the region, therefore it is necessary for you to lower your expectations of the vehicles. The models are generally older and sometimes they may not be equipped with air conditioning, especially in more remote areas. Wearing a seat belt is not common practice in these countries and be aware that not all the vehicles in which you travel will be fitted with seat belts.
CAN I RENT A CAR OR A MOTORBIKE AND DRIVE MYSELF?
In general, you can rent cars and motorbikes to ride yourself as long as you have an international driver’s license. However, please remember traffic and road conditions in South East Asia may be very different to what you are used to and we DO NOT recommend this.
WHAT IS THE LIMIT FOR LUGGAGE ON THE DOMESTIC AND REGIONAL AIRLINES?
Each airline has its own luggage allowance policy. This amount varies between airlines, however, generally the limit is 20kgs or 44lbs for the economy, and 30kgs or 66lbs for business class. Excess baggage is charged at a specific rate depending on the individual route.
WHICH COUNTRIES REQUIRE ME TO OBTAIN A VISA?
Most countries in South East Asia require you to obtain a visa. Please check carefully with travel agent regarding specific visa requirements for each country you plan to visit as the legislation does change frequently.
Thailand offers a free visa on arrival to most nationalities. Other countries, including Vietnam, Laos, Cambodia and Myanmar offer a “visa-on-arrival” service which requires you to pay a fee at the airport, or you may prefer to obtain this in advance through the relevant embassy or a visa agent. For visa-on-arrival in Vietnam and Myanmar, you must submit some paperwork before you arrive. Please check with a travel agent. Please note there can be long queues on arrival at the immigration counters.
WHAT DO I NEED TO OBTAIN A VISA?
Please make sure your passport is valid more than 6 months from the date of arrival in each country you are visiting. Please remember to check that you have sufficient blank pages in your passport as most visas require a full page. There are varying costs of visas in each country and you are usually required to pay a USD fee to process the visa on arrival. Please check this amount before you arrive so that you can have the correct money available.
WHEN I GET THE VISA ON ARRIVAL AUTHORIZATION LETTER, WHAT SHOULD I DO?
Once you receive the copy of the visa on arrival authorization letter, please recheck all relevant information including the entry date and passport information. Note down the entry date which must be exact as per the date of your arrival flight. Remember to bring this copy along to board the plane to your destination. If you forget, it could be problematic and you might have to fly to a neighboring country and wait for new approval letter.
If you do not find your answer here please write to us at [email protected]