FAQs

Below is a list of frequently asked questions by visitors while on tour

If you need any other information, please refer to these frequently asked questions to get more information!

HOW IS THE COVID-19 IMPACTING THE TRIP?

Note: We will continue to update this section with new information as we have it.

The wellbeing of our travelers, staff, and the communities we visit is our top priority. To help travelers stay safe and avoid contributing to the spread of the coronavirus, and due to travel restrictions in place around the world, we’ve suspended most of our trips through the end of April 2020—through a small number of specially adapted trips remain on offer, mainly for people traveling locally and regionally in areas where it's possible to do so responsibly.

A number of trips scheduled for September and October have also been postponed. Trips taking place later this year and in 2021 are set to proceed as planned, and we’re continuing to monitor the situation closely.

We know that many of our travelers have been looking forward to their trips for months and even years. Further, our trips are designed to have a positive impact on the individuals, communities, and the places they visit.

As long as travel can happen safely and responsibly, we’re committed to helping make these special experiences and positive impacts possible for our travelers and collaborators around the world.

To determine whether we can safely and responsibly run a trip, we’re continuing to work closely with the security and medical experts. We’re also following advisories from the Centers for Disease Control and the Vietnamese Government as they continue to be updated, working to ensure we follow evolving travel guidelines based on the information we have, we will proceed with scheduled departures to destinations where we’re confident we can operate safe, successful trips.

You can find more information on our approach and decision-making process here. As the world adapts to COVID-19.

HOW IS VAC TRAVEL ADAPTING ITS TRIP DURING THE COVID-19?
WHAT HAPPENS IF YOU CANCEL MY TRIP DUE TO THE COVID-19? WILL I GET REFUND?
WHAT IF I GET SICK OR NEED MEDICAL HELP DURING MY TRIP?
HOW COULD WE BOOK THE BEST TOUR FIT MY INTEREST?
HOW CAN I TRUST THE QUALITY OF THE TOUR?
WHAT IF I TRAVEL WITH DISABLE TRAVELERS?
HOW SOON I RECEIVE MY TRAVEL DOCUMENT?
DO YOUR TRIPS INCLUDE THE COST OF INTERNATIONAL FLIGHTS?
WHAT IF MY FLIGHT IS CANCELLED?
DO YOU OFFER PACKAGE TOUR AND HOW MUCH?
WHAT IF I HAVE SPECIAL NEED?
HOW CAN I CHANGE OR CANCEL THE BOOKING?
DO YOU ACCEPT CASH PAYMENT?
IS THERE ANY EXTRA CHARGE FROM THE ORGINAL QUOTATION?
CAN I BOOK AN EXTENTION OR DAY TRIP WHEN I AM IN THE COUNTRY?
WHAT SHOULD I EXPECT IF I HAVE BOOK AN AIRPORT TRANSFER?
WHAT SHOULD I DO IF I HAVE BOOKED AN AIRPORT TRANSFER BUT I DO NOT SEE THE DRIVER?
IN CASE OF EMMERGENCY ON THE TOUR, WHO SHOULD I CONTACT?
I HAVE QUESTION THAT YOU HAVEN'T ANSWERED. HOW CAN I GET HELP?
WHAT ARE GENERAL FOOD AND WATER PRECAUTION IN VIETNAM?
CAN WE MAKE SPECIAL REQUEST ON FOOD?
HOW ABOUT NON-SMOKING ROOMS IN HOTELS?
WHAT MEDICATION PRECAUTIONS SHOULD I TAKE BEFORE THE TOUR?
ARE THERE ANY GOOD HOSPITALS IN VIETNAM AND SOUTH EAST ASIA?
HOW EARLY SHOULD I BUY TRAVEL INSURANCE
WHY DO I NEED TRAVEL INSURANCE?
SHOULD I USE USD / EURO OR VIETNAMESE CURRENCY?
HOW SHOULD I TIP?
HOW TO USE LOCAL MOBILE PHONE SERVICES?
WHAT IS THE NORMAL QUALITY OF THE VEHICLES SHOULD I EXPECT?
CAN I RENT A MOTORBIKE OR A CAR BY MYSELF?
IN CASE OF LOST LUAGUAGE OR ACCIDENT…, SHOULD I MAKE A CLAIM?
WHAT IS THE LIMIT OF LAGGUAGE FOR AIRLINES IN VIETNAM?
DO I NEED TO APPLY FOR A VISA?
HOW DO I GET VISA ON ARRIVAL?

Company Name

VIETNAM ACCESSION CULTURE TRAVEL COMPANY LIMITED