FAQs

Below is a list of frequently asked questions by visitors while on tour

If you need any other information, please refer to these frequently asked questions to get more information!

HOW COULD WE BOOK THE BEST TOUR FIT MY INTEREST?

VAC Travel expertise will help you select the best tour which fit your need and budget.

Please follow these steps here.

01. If you are the first time to visit Vietnam and still struggle which destination is the best for your first visit ( including. weather, interest, transportations, food, budget, and others)

Please do not hesitate to share us as much as possible as below:

a. What is your special travel interest, needs?. Our Travel Advisor will come to you and give you the best suggestion for your dream Holiday.

b. what is your nationality?. We will advise you on the information for an entry visa to Vietnam (if any) and how to get a travel visa to Vietnam easily.

c. what is your travel plan ( date to date)?. Due to the high and low travel season in Vietnam, we will work out to give you the best tour price at the time of your traveling.

d. Another special request ( eg. travel with kids, senior traveler, disable person or any special dietary). We will give you the best advice to make your trip perfect.

VAC Travel Team will come to you with the best advice ( Free of charge) until you are happy with your trip plan.

02. If you already have a travel idea for the holiday ( travel destinations, length of trip, service standards...).

Please drop us a few words at contact@vactravel.com fill in the form that you need, and our team will response you in 12-24 hours (except the weekend and national holiday time) with the details advise, itinerary and Tour price ( if you provide us enough information of your trip).

HOW CAN I TRUST THE QUALITY OF THE TOUR?
WHAT IF I TRAVEL WITH DISABLE TRAVELERS?
HOW SOON I RECEIVE MY TRAVEL DOCUMENT?
WHAT IF MY FLIGHT IS CANCELLED?
DO YOU OFFER PACKAGE TOUR AND HOW MUCH?
WHAT IF I HAVE SPECIAL NEED?
HOW CAN I CHANGE OR CANCEL THE BOOKING?
DO YOU ACCEPT CASH PAYMENT?
IS THERE ANY EXTRA CHARGE FROM THE ORGINAL QUOTATION?
CAN I BOOK AN EXTENTION OR DAY TRIP WHEN I AM IN THE COUNTRY?
WHAT SHOULD I EXPECT IF I HAVE BOOK AN AIRPORT TRANSFER?
WHAT SHOULD I DO IF I HAVE BOOKED AN AIRPORT TRANSFER BUT I DO NOT SEE THE DRIVER?
IN CASE OF EMMERGENCY ON THE TOUR, WHO SHOULD I CONTACT?
WHAT ARE GENERAL FOOD AND WATER PRECAUTION IN VIETNAM?
CAN WE MAKE SPECIAL REQUEST ON FOOD?
HOW ABOUT NON-SMOKING ROOMS IN HOTELS?
WHAT MEDICATION PRECAUTIONS SHOULD I TAKE BEFORE THE TOUR?
ARE THERE ANY GOOD HOSPITALS IN VIETNAM AND SOUTH EAST ASIA?
HOW EARLY SHOULD I BUY TRAVEL INSURANCE
WHY DO I NEED TRAVEL INSURANCE?
SHOULD I USE USD / EURO OR VIETNAMESE CURRENCY?
HOW SHOULD I TIP?
HOW TO USE LOCAL MOBILE PHONE SERVICES?
WHAT IS THE NORMAL QUALITY OF THE VEHICLES SHOULD I EXPECT?
CAN I RENT A MOTORBIKE OR A CAR BY MYSELF?
IN CASE OF LOST LUAGUAGE OR ACCIDENT…, SHOULD I MAKE A CLAIM?
WHAT IS THE LIMIT OF LAGGUAGE FOR AIRLINES IN VIETNAM?
DO I NEED TO APPLY FOR A VISA?
HOW DO I GET VISA ON ARRIVAL?

Company Name

VAC TRAVEL COMPANY