FAQs

Below is a list of frequently asked questions by visitors while on tour

If you need any other information, please refer to these frequently asked questions to get more information!

HOW CAN I TRUST THE QUALITY OF THE TOUR?
VAC Travel has been providing all the services for each holiday, by handpicking the best guides, hotels, vehicles available. Our sales staff is there to ensure that you book the right holiday according to your needs. All our guides are well-trained and outstanding. They are passionate about their job and that’s why 98% of our clients are highly satisfied with their holiday and keep coming back for more!
You could see our full legal business certificate at Vietnamtourism.gov.vn
And it is more important to hear the feedback from the traveler at the biggest travel communities Tripadvisor than what we say.
WHAT IF I HAVE SPECIAL NEED?
WHAT IF I TRAVEL WITH DISABLE TRAVELERS?
HOW SOON I RECEIVE MY TRAVEL DOCUMENT?
WHAT IF MY FLIGHT IS CANCELLED?
DO YOU OFFER PACKAGE TOUR AND HOW MUCH?
HOW CAN I CHANGE OR CANCEL THE BOOKING?
DO YOU ACCEPT CASH PAYMENT?
IS THERE ANY EXTRA CHARGE FROM THE ORGINAL QUOTATION?
CAN I BOOK AN EXTENTION OR DAY TRIP WHEN I AM IN THE COUNTRY?
WHAT SHOULD I EXPECT IF I HAVE BOOK AN AIRPORT TRANSFER?
WHAT SHOULD I DO IF I HAVE BOOKED AN AIRPORT TRANSFER BUT I DO NOT SEE THE DRIVER?
IN CASE OF EMMERGENCY ON THE TOUR, WHO SHOULD I CONTACT?
WHAT ARE GENERAL FOOD AND WATER PRECAUTION IN VIETNAM?
CAN WE MAKE SPECIAL REQUEST ON FOOD?
HOW ABOUT NON-SMOKING ROOMS IN HOTELS?
WHAT MEDICATION PRECAUTIONS SHOULD I TAKE BEFORE THE TOUR?
ARE THERE ANY GOOD HOSPITALS IN VIETNAM AND SOUTH EAST ASIA?
HOW EARLY SHOULD I BUY TRAVEL INSURANCE
HOW DO I GET VISA ON ARRIVAL?
DO I NEED TO APPLY FOR A VISA?
WHAT IS THE LIMIT OF LAGGUAGE FOR AIRLINES IN VIETNAM?
WHY DO I NEED TRAVEL INSURANCE?
IN CASE OF LOST LUAGUAGE OR ACCIDENT…, SHOULD I MAKE A CLAIM?
SHOULD I USE USD / EURO OR VIETNAMESE CURRENCY?
HOW SHOULD I TIP?
HOW TO USE LOCAL MOBILE PHONE SERVICES?
WHAT IS THE NOMARL QUALITY OF THE VEHICLES SHOULD I EXPECT?
CAN I RENT A MOTORBIKE OR A CAR BY MYSELF?

Company Name

VAC TRAVEL COMPANY