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VAC Travel team works hard to respond to your tour request as fast as we could.
01. We offer Travel guidance.
The tips we can give you, the advice, those things you just can’t get booking online system.
2. We give you more for your money.
We could access to deals, and promotions, special offers and early entrance tickets from the cruise lines, hotels, transportations that save your budget.
3. You are not frustrated with the online booking system
We are always beside you with the best advice to build your best fit vacation, support you during the touring time. No extra fees and other hidden charges, or restrictions and blackout dates. we are not a Machine answer set.
4. Better customer service.
We help during the booking process and stay with you to make sure all goes right. Moreover, when there is a problem, we are there to intervene—whether it is a supplier who does not deliver or an emergency that requires getting you out of harm’s way quickly. We work with you on a case-by-case basis and often help you out when needed, and you have someone advocating for you.
We specialize in travel markets and live in our father-land so we can offer even more insight into a specific destination or segment of travel. We can make recommendations tailored to what you want to do.
VAC Travel staffs are professionals in the Tourism industry in-depth knowledge of the Vietnam and Indochina region with a positive attitude that definitely helps you choose the best service and Holiday trip.
01. Office staff.
VAC office staffs are local people who grew up on the motherland and they had a great travel experience by the time was a local tour guide and a trip operator in Vietnam, Laos, Cambodia, Myanmar, and Thailand.
They are all well-educated in customer service and eager to give you the suggestion to fit your needs and help you to pick the best services in order to maximize your travel experience within the comfort, privacy, and flexibility plan.
02. Our Tour guide.
VAC Travel Trip leader and local tour guide are full international license, well- educated in the tourism industry, and all of them have had the first-aid certificate.
Our Tour guides are enthusiastic, deep knowledge of the local authentic culture, conversation, sharing and keen on to help you to gain the best travel experience of the journey where you are going to travel.
VAC Travel strives to be a responsible travel company so our priority is to use the property owned by the local people.
01. In the major tourist city destinations
VAC Travel understood that the Vietnamese standard service vs International standard services (due to the local culture, knowledge of tourism service standards...etc.)
VAC Travel only use hotels from 3-star standard up to luxury 5-star standard hotels to ensure these hotels' standard meets the needs and comforts of our customers during their stay.
02. Lodge and Homestay in a remote area.
VAC Travel makes a very careful plan Holiday, choose the best location with the handpicked Lodge and Homestay to make sure the overnight stay has to be equipped with western toilets and basic protection such as Mosquito nets, clean mattresses, Pillows, blankets...etc.
03. Our Cruise
VAC Travel only uses the ship or cruise from a 3-star standard up to a luxury 5-star standard cruise with fully safe-equipped and environmentally protected systems.
VAC Travel does not use any ship or cruise which does not have wastewater solution systems before discharge to the natural environment.
VAC Travel Co., Ltd protects the privacy of your personal information. VAC Travel needs to collect, use and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our customers.
We are firmly committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic and procedural safeguards to protect personal information in our care. By providing personal information to us (either directly or allowing another person to do so on your behalf), you agree that this Policy will apply to how we handle your personal information and you agree to us collecting, using and disclosing your personal information as detailed.
2. What personal information do we collect?
Personal information has the meaning given under your local data protection law. Personal information generally means information which relates to a living individual who can be identified from that information, or from that information and other information in a person’s possession, including any expression of opinion, whether true or not, and whether recorded in material form or not, about an identified or reasonably identifiable individual and any indication of intention in respect of an individual.
Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel-related services and/or products on your behalf. For example, we may collect details such as your name, residential/mailing address, telephone number, email address, credit/debit card details (including card type, card number, security number, and expiry date), passport details, loyalty program / frequent flyer details, information about your dietary requirements and health issues (if any), and other details relevant to your travel arrangements or required by the relevant travel service provider(s) (e.g. airlines and accommodation or tour providers).
When you make contact with us for other purposes, we may also collect personal information about you in relation to those purposes. For example, we may collect your personal information so we can contact you about a competition you have entered (e.g. if you win) or to respond to an inquiry or feedback you have sent to us. We also collect information that is required for use in the business activities of VAC Travel and our related entities, including, for example, financial details necessary in order to process various transactions, video surveillance footage used for security purposes, and other relevant personal information you may elect to provide to us.
In some circumstances, we may collect personal information from you which may be regarded as sensitive information under your local data protection laws. Sensitive information may include (without limitation) your racial or ethnic origin, philosophical or religious beliefs or affiliations, sexual preferences or practices, criminal record and the alleged commission of an offense, membership of political, professional or trade associations, biometric and genetic information, passwords and financial information and health information, and (in the USA) any personal information relating to a child under the age of 13.
We will only collect sensitive information in compliance with your local data protection laws, with your consent and/or where it is reasonably necessary for, or directly related to, one or more of our functions or activities (e.g. to make travel arrangements), unless we are otherwise required or authorized to do so by law.
To the extent permitted or required under your local data protection laws, you consent to us using and disclosing your sensitive information for the purpose for which it was collected unless we subsequently receive your consent to use it for another purpose. For example, if you disclose your religious beliefs to us because you are interested in, for example, certain holiday packages, in which case you consent to us using and disclosing that information in connection with facilitating your request. We will not use sensitive information for purposes other than those for which it was collected unless we subsequently receive your consent to use it for another purpose.
3. How do we collect personal information?
We will collect personal information directly from you unless it is unreasonable or impracticable to do so.
Generally, this collection will occur when you deal with us either in person, by telephone, letter, facsimile, email, when you visit any of our websites or when you connect with us via social media. We may collect personal information about you when you purchase or make inquiries about travel arrangements or other products and services; when you enter competitions or register for promotions; when you subscribe to receive marketing from us (e.g. e-newsletters); when you request brochures or other information from us; or when you provide information, or use our services, on social media.
Unless you choose to do so under a pseudonym or anonymously, we may also collect your personal information (other than sensitive information) when you complete surveys or provide us with feedback. In some circumstances, it may be necessary for us to collect personal information about you from a third party. This includes where a person makes a travel booking on your behalf which includes travel arrangements to be used by you (e.g. a family or group booking or a travel booking made for you by your employer). Where this occurs, we will rely on the authority of the person making the travel booking to act on behalf of any other traveler on the booking.
By providing your personal information to us, either directly or through a family member, employer or other agent or representative in connection with a travel booking or related service, you will be deemed to have consented to your personal information being collected by us and used and disclosed in accordance with this Policy.
Where you make a travel booking on behalf of another person (e.g. a family or group booking or a travel booking made for an employee), you agree you have obtained the consent of the other person for VAC Travel to collect, use and disclose the other person's personal information in accordance with this Policy and that you have otherwise made the other person aware of this Policy.
You should let us know immediately if you become aware that your personal information has been provided to us by another person without your consent or if you did not obtain consent before providing another person's personal information to us.
4. When we act as an agent for a travel service provider.
We act as agent for or on behalf of many thousands of travel service providers around the world, so it is not possible for us to set out in this Policy all of the travel service providers for whom we act or their locations. For more information about the disclosure of personal information to travel service providers located overseas, please refer to the section below titled “Is personal information transferred overseas”. If you have any concerns regarding the transfer of your personal information to a travel service provider, or you wish to contact us for further information, please refer to the “Feedback / Complaints / Contact” section below.
5. How do we use and disclose your personal information?
Where you contact us in relation to a travel booking or query, the primary purpose for which we collect your personal information is generally to provide you with travel advice and/or to assist you with booking travel and/or travel-related products and services. However, the purpose for collection may differ depending on the particular circumstances as disclosed in this Policy (e.g. collection of your personal information for the purpose of your participation in a competition, provision of feedback, etc).
By continuing to use our services and/or by providing us with personal information (or allowing another person to do so on your behalf), you consent to us using and disclosing your personal information for the purpose for which it was collected, and, where permitted by your local data protection laws, for any related secondary purpose which we believe you would reasonably expect. The purposes for which we collect personal information, and those secondary purposes which we consider to be directly related, include: providing you with services and tools you choose to use (for example, saving travel preferences on our website(s) to a wishlist or saving personal information to allow for pre-population of online forms); identification of fraud or error; regulatory reporting and compliance; developing and improving our products and services and those of our related entities; servicing our relationship with you by, among other things, creating and maintaining a customer profile to enable our brands to service you better or presenting options on our website we think may interest you based on your browsing and preferences; involving you in market research, gauging customer satisfaction and seeking feedback regarding our relationship with you and/or the service we have provided; to facilitate your participation in loyalty programs; for research and analysis in relation to our business and services, including but not limited to trends and preferences in sales and travel destinations and use of our websites; internal accounting and administration; to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel; and other purposes as authorized or required by law (e.g. to prevent a threat to life, health or safety, or to enforce our legal rights).
Where permitted by local data protection laws, we may use your personal information to send you targeted marketing activities relating to our products and services (and those of third parties) that we think may interest you unless you have requested not to receive such information. These may include but are not limited to, mail outs, electronic marketing (including online targeted marketing) and notifications as described below, and telephone calls). We will only use your personal information to send electronic marketing materials to you (including e-newsletters, email, SMS, MMS, and iM) if you have opted-in to receive them.
You can subscribe to receive e-newsletters and other electronic promotional/marketing materials by following the relevant links on our website or requesting one of our consultants to do so for you. Should you no longer wish to receive promotional/marketing material from us, participate in market research or receive other types of communication from us, please refer to the “Feedback / Complaints / Contact” section below. You can unsubscribe from receiving electronic marketing materials by following the unsubscribe prompt in your email, SMS, MMS, IM or another form of electronic marketing.
6. Is personal information disclosed to third parties?
We may disclose your personal information to third parties, as set out below, and in accordance with your local data protection laws. By continuing to use our services and/or by providing us with your personal information (or allowing another person to do so on your behalf), you consent to that personal information being processed, transferred and/or disclosed by us for the purpose for which it was collected and, where permitted by your local data protection laws, for any related secondary purpose which we believe you would reasonably expect. Note that, in this Policy, where we say “disclose”, this includes to transfer, share (including verbally and in writing), send, or otherwise make available or accessible your personal information to another person or entity.
Your personal information may be disclosed to the following types of third parties: our contractors, suppliers and service providers, including without limitation: in each of the circumstances set out in the section titled “How do we use and disclose your personal information?”; suppliers of IT-based solutions that assist us in providing products and services to you (such as any external data hosting provider(s) we may use); publishers, printers and distributors of marketing material; event and expo organizers; marketing, market research, research and analysis, and communications agencies; mailing houses, freight services, courier services; and external business advisers (such as lawyers, accountants, auditors, and recruitment consultants); our related entities and brands; travel service providers such as travel wholesalers, tour operators, airlines, hotels, car rental companies, transfer handlers, and other related service providers.
When you engage us to book flights on your behalf, we will provide your personal information (i.e. name, email address and/or mobile number) to the relevant airline. This enables airlines to advise passengers of irregular flight operations and disruptions (e.g. flight cancellations, schedule changes) directly. a prospective purchaser, in connection with a merger, acquisition, reorganization or sale of VAC TRavel or any of our subsidiaries, business lines, related bodies corporate and franchisees, or of assets of VAC Travel.
A person making your travel booking on your behalf, where you are travelling on a booking made on your behalf by another person (for example, a family member, friend or work colleague); your employer, where you are an employee of one of our corporate, business or government clients and you are participating in an event or travelling for work purposes; a person who can verify to us that they have a relationship with you (e.g. a family member) where you are not contactable, the person correctly answers our required security questions and the request is, in our opinion, in your interest (for example, where the person is concerned for your welfare or needs to undertake action on your behalf due to unforeseen circumstances); as required or authorised by applicable law, and to comply with our legal obligations; customs and immigration to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel; government agencies and public authorities, to comply with a valid and authorized request, including a court order or other valid legal process; various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes; and enforcement agencies where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter.
For more information in relation to collection by travel service providers and their privacy practices and policies, see the section above titled, "When we act as agent". Other than the above, we will not disclose your personal information without your consent unless we reasonably believe that disclosure is necessary to lessen or prevent a threat to life, health or safety of an individual or to public health or safety or for certain action to be undertaken by an enforcement body (e.g. prevention, detection, investigation, prosecution or punishment of criminal offenses), or where such disclosure is authorized or required by law (including applicable privacy/data protection laws).
7. Is personal information transferred overseas?
We may disclose your personal information to certain overseas recipients, as set out below, which we will do in accordance with your local data protection laws. It is possible that information will be transferred to an overseas recipient (other than any of our overseas related entities) located in a jurisdiction where you will not be able to seek redress under your local data protection laws and that does not have an equivalent level of data protection as in your jurisdiction. To the extent permitted by your local data protection laws, we will not be liable for how these overseas recipients handle, store and process your personal information. By providing your personal information to us for the purpose of booking and otherwise arranging travel-related products and services for you, you consent to our disclosure of your personal information to these overseas recipients for that purpose.
(a) Our overseas related entities VAC Travel operates a global business, including operations in Vietnam, Cambodia, Laos, and Thailand. Your personal information may be disclosed to our overseas related entities in connection with the facilitation of your travel booking and/or to enable the performance of administrative, advisory and technical services, including the storage and processing of such information.
(b) Travel service providers located overseas In providing our services to you, it may be necessary for us to disclose personal information to relevant overseas travel service providers. We deal with many different travel service providers all over the world, so the location of a travel service provider relevant to your personal information will depend on the travel services being provided. The relevant travel service providers will in most cases receive your personal information in the country in which they will provide the services to you or in which their business or management is based. Please refer to the section above titled “When we act as agent” for more information about when we act as agents for travel service providers and their privacy practices and policies.
(c) Our third-party service providers located overseas We may also disclose your personal information to third parties located overseas for the purpose of performing services for us, including the storage and processing of such information. Generally, we will only disclose your personal information to these overseas recipients in connection with the facilitation of your travel booking and/or to enable the performance of administrative and technical services by them on our behalf. We use key service providers located in Vietnam – Indochina region. We also deal with many different service providers all over the world, so it is not possible for us to set out in this Policy all of the different countries to which we may send your personal information. However, if you have any specific questions about where or to whom your personal information will be sent, please refer to the “Feedback / Complaints / Contact” section below.
8. Security of information
VAC Travel has implemented various physical, electronic and managerial security procedures in order to protect the personal information it holds from loss and misuse, and from unauthorized access, modification, disclosure, and interference.
VAC Travel regularly reviews security technologies and will strive to protect your personal information as fully as we protect our own confidential information. VAC Travel is not responsible for any third party’s actions or their security controls with respect to information that third parties may collect or process via their websites, services or otherwise. We will destroy or de-identify personal information once we no longer require it for our business purposes, or as required by law.
9. Access to and correction of personal information
You are entitled to access any personal information we may hold about you in accordance with your local data protection laws. Where personal information we hold about you is not accurate, complete or up-to-date or the information is irrelevant or misleading, you may ask us to correct that personal information, and we will respond to your request within a reasonable time.
We always work hard with you directly for the top services with the affordable tour price.
FAST, EASY AND SECURE PAYMENT WITH VAC TRAVEL.
A deposit equal to 20% of the total cost, or $200 (US Dollar) per person on the trip, is required at the time of booking, whichever amount is the greater. The full or final payment is required 30 days before departure. Should the tour be booked within 30 days to departure, full payment is required at the time of booking. Except as otherwise agreed by VAC TRAVEL, Client's payment shall be made by Western Union, Bank Transfer, Telegraphic Transfer, Credit Card and In Cash in the country.
A processing charge of 3,5% (Visa and Master only) will be added to the total amount due when using a Credit Card. Any charges levied by the sending institution related to other methods of payments must be paid by the Client/ Agent and may include the correspondent bank's fees as well. For your security, We accept payment methods as below:
I. Bank Transfer/ Telegraphic Transfer:
For large payments, we recommend Bank Transfers as the most secure transactions with the lowest fees. Please note; VAC Travel does not cover any transaction fees applied by your bank. The sender must cover all International bank transmission charges. It may include the correspondent bank's fees as well.
All Bank Transfers should be made to our bank accounts as below Our Techcom Bank account (usually takes within at least 5 working days)
Company Full Name: VIETNAM ACCESSION CULTURE TRAVEL COMPANY LIMITED
Company Short Name: VAC TRAVEL.CO., LTD
Address: Number 17-TT5.2 South Westpoint Residence 32, Hoai Duc District, Hanoi, Vietnam
BANK’S NAME: TECHCOMBANK DONG DO
Bank Account : VND: 19134330168010
Bank Account US Dollar (USD): 19134330168029
SWIFT CODE: VTCBVNVXBANK
CODE OR CITAD CODE: (Important Notes for those who make the payment through a wire transfer).
Important Notes for those who make the payment through wire transfer After the transfer, please email us the transaction receipt issued by the bank. Once we have received your payment, we will begin securing your bookings.
II. Visa or Master Card secure online CREDIT/ DEBIT CARD payment via OnePay
OnePay is a leading online payment company in Vietnam. Major credit cards such as Visa and MasterCard are accepted. You will be charged a 3% processing fee for Visa/ MasterCard, on the total amount paid, when using this service. We securely connect with OnePay Payment Gateway to accept Online Card Payments. All of your card information is processed through the SSL protocol with international card security standards. Your card information will not be stored at our system (Merchant).
After you have received our Invoice Payment link via email, please check all information therein. If all the information is correct, please read the Terms and Conditions and check, then click Submit. You will then be directed to OnePAY Payment Gateway to pay us online with Visa, MasterCard and American Express with following steps:
Fill in your Card information: The URL (Uniform Resource Locator) will begin with https://onepay.vn To make the payment fill in the information requested, then click "pay"
If either OnePay or VAC TRavel has reason to believe that the payment you made was fraudulent, we reserve the right to hold your bookings and request another method of payment.
III. Western Union
Western Union (http://www.westernunion.com) is the fastest way to transfer your payments. You can transfer money at both a Western Union Agent close to your home or pay by credit card online (Western Union accept Visa, Master cards and other kinds of credit cards issued by banks in your home country). Please be advised that Vietnamhotel does NOT cover any transaction fees required by Western Union, these must be paid by you. Please contact us for further information (email@example.com).
First name: Nguyen
Last name: Tien Du
Address: Number 17 TT5.2 South Westpoint Residence, Hoai Duc, Ha Noi, Viet Nam
ID number: 131341014
Phone number: +84 912 130 878
After the transaction, please send us the following information:
Money Transfer Control Number (MTCN)
Secret code (if applicable).
Name of the sender. If paying with a credit card please give the name as shown on the card.
IV. Cash payments
Cash payments can be made for the final amount directly to Vietnamhotel via our company Tour Guide or account staff upon arrival, thereby avoiding additional fees. Please contact us for details on when final payments in CASH are accepted.